Service Residential Remodel Residential New Construction Plumbing

Customer Satisfaction Survey

Thank you for choosing Colony Heating and Air Conditioning. You are very important to us and we want to keep you as a client. Your complete satisfaction is our goal, before and after the sale or service. If you have questions, problems or concerns, please let us know. We want to earn your business each and every time you call.

We would appreciate hearing from you, especially if you have a suggestion that you feel might help our company. As you know, anyone can make an honest mistake. It is what we do about it that makes the difference. We will always try to make things right with you. That's our promise.

So that we may continue to improve our service to better meet your needs, we ask that you take a moment to complete a short survey about your experience.

Thank you for your time.

Sincerely,
Doug Kohoutek, President

What type of service was performed?
How did you hear about us?
Why did you choose Colony to service your equipment?
How would you rate our personnel in the following areas?
- Attitude of person who took your call?
Very Good   Good   Fair   Poor   Very Poor  
- Scheduling process?
Very Good   Good   Fair   Poor   Very Poor  
- Attitude and professionalism of technician?
Very Good   Good   Fair   Poor   Very Poor  
- Neatness and cleanliness of technician?
Very Good   Good   Fair   Poor   Very Poor  
- Knowledge and workmanship of technician?
Very Good   Good   Fair   Poor   Very Poor  
- Technician's explanation of work that was done?
Very Good   Good   Fair   Poor   Very Poor  
- Value for service provided?
Very Good   Good   Fair   Poor   Very Poor  
- Explanation of the Operation/Maintenance of system?
Very Good   Good   Fair   Poor   Very Poor  
- Explanation of equipment and labor warranties
Very Good   Good   Fair   Poor   Very Poor  
- Answered questions to my satisfaction?
Very Good   Good   Fair   Poor   Very Poor  
Other Questions:
- Did the technician arrive at the scheduled time?
Yes   No  
- Was service completed during the initial visit?
Yes   No  
- If parts were ordered, was service completed during the follow up visit?
Yes   No  
- Did the technician explain service agreements available for equipment?
Yes   No  
- If yes, would you like us to contact you?
Yes   No  
Would you recommend Colony to your friends/family?
Definitely   Probably   Neutral   Probably Not   Definitely Not  
Is there any question or unresolved issues you have regarding the work done?
Yes   No  
Do you have any comments, concerns or suggestions about your latest experience with Colony that you would like to share with us? If you would like us to contact you, please include your name and telephone number or email address?